Start from a safe place
Stay on the ground. You do not need to climb a ladder, walk on the roof, or enter an unsafe attic to ask us a question.
If weather or damage makes it unsafe to take a photo, skip the photo. Call and describe what you can see. Do not move closer to an unstable ceiling, fallen line, or damaged structure for a better picture.
Four useful views
- The whole roofline. Step back from the house to show which roof section you mean. Take another view from a different side if it is easy and safe.
- The visible concern. Use your phone’s zoom from the ground. Include enough surrounding roof, wall, or gutter to show where the detail sits.
- An interior clue. If you can safely do so, show a ceiling or wall stain with the surrounding room for context. A second closer view may help show its edges.
- A second angle. When practical, another view helps explain position and scale. This is optional; safety matters more than completing a set.
Add a few details
Tell us when you first noticed the concern, whether it changed after weather, and whether water is entering now. Include the property location so we know which home you mean.
Previous repairs or a recent roof replacement can be useful context. You do not need technical terms. “Above the upstairs bedroom, near the chimney” is a useful description.
Before sharing, check for people, paperwork, or other personal information in the frame that you do not intend to send.
What photos can and cannot answer
Photos give us context for a conversation and can help plan a visit. They may not reveal the source of a leak, hidden damage, measurements, or whether a repair will last.
Expect us to explain what is visible, what remains uncertain, and whether an in-person assessment would help. A photo conversation does not confirm a final roof price or an appointment.